Shop Policies
PAYMENTS
All orders placed on this website are processed through Paypal including all credit card transactions
SHIPPING
All products are hand crafted in small batches. Since most of our items are made to order please allow an addition 3-4 days before your order is shipped. Occasionally shipping times may be delayed because products are being made fresh to order.
I ship all orders via USPS priority mail. They estimate a 2-3 day arrival time but they do not guarantee it. All orders will include a delivery confirmation number that you can track your package with.
All packaging used in your order is recycled, reclaimed and or recyclable. We prefer to use sustainable materials and encourage recycling, some packing used in your order may have signs of prior use.
Our products are made fresh and may be sensitive to weather conditions. Please note that items left outside by your postal carrier may become too hot and could possibly melt. Please either try to be present at the time of delivery or arrange to pick up your package at the post office. All products are shipped fresh and in good condition but I cannot guarantee how they may be delivered if left outside or in a mailbox. Thanks for your understanding.
I ship all orders via USPS priority mail. They estimate a 2-3 day arrival time but they do not guarantee it. All orders will include a delivery confirmation number that you can track your package with.
All packaging used in your order is recycled, reclaimed and or recyclable. We prefer to use sustainable materials and encourage recycling, some packing used in your order may have signs of prior use.
Our products are made fresh and may be sensitive to weather conditions. Please note that items left outside by your postal carrier may become too hot and could possibly melt. Please either try to be present at the time of delivery or arrange to pick up your package at the post office. All products are shipped fresh and in good condition but I cannot guarantee how they may be delivered if left outside or in a mailbox. Thanks for your understanding.
LOCAL ORDERS
If you are local to our area please send us an email to arrange for local pickup. I local delivery within Virginia Beach or you may pick up your order at one of our scheduled markets.
CHANGES & CANCELLATIONS
Changes & cancellations are not available. Please double check your order when placing it with us. Our products are handcrafted at the time they are ordered. Because we make our products in small batches changes or cancellations are not available. The only exception is our hand crafted soap. Our soap is made ahead of time, so that it may cure. If you wish to change your soap order, please do so within 24 hours of purchasing. Once item ships we can no longer accommodate this option.
REFUNDS & EXCHANGES
We do want you to be happy with your order. Due to the personal nature of the products we sell, returns are not accepted. However, if you have any problems or concerns with your order please contact us so we can resolve it
CUSTOM ORDERS
Please contact us about custom orders.
WHOLESALE
At this time I am closed to wholesale orders. This may change in the future. If you are interested in being added to our wholesale orders wait list please contact us.
INTERNATIONAL ORDERS
At this time we only accept international orders to Canada via Our Etsy Shop.